How do we pay?
When each term is due, how to pay, and where your receipts are.
We invoice your school. Your first term is free. Each term after that is due no later than three weeks after it starts, and the console shows the due date before it arrives.
Pay the way your invoice says. Paying online inside GatePass is not available yet. When your payment is recorded, you get a receipt by email, and every receipt is in Settings → Billing.
If a term is still unpaid on its due date, the school’s features pause until it is paid: the console opens only Settings, Billing and Help, and the gate stops recording arrivals. Nothing is deleted — your records stay yours.
What is GatePass, exactly?
What it does on a school day, in plain terms.
What does it cost?
One price per term by student numbers, and a full term free first.
Which countries is GatePass in?
Uganda today.
Is it one app or several?
One download for parents, staff, gatekeepers and visitors.
What do we need to buy?
A phone at the gate and printed cards. That is the list.
Does it work when the internet is down?
The gate keeps scanning. Nothing is lost.
Who can see our school’s data?
Your staff by role, parents for their own children, and nobody else.
How long does it take to get running?
About an hour of work, most of it waiting for cards to print.
Can we use more than one gate?
As many as you have, each with its own phone.
Did this not answer it? Tell us what happened — we would rather fix the guide than answer the same question twice.