Delete your GatePass account

In the app: open your account screen and tap “Delete my account”, then confirm. You are signed out on every phone straight away, and the account is deleted 7 days later. Changed your mind? Sign back in within those 7 days and choose “Keep my account”.

No longer have the app? Write to hello@gatepasshq.com with the phone number (parents) or email address (visitors) you sign in with. To make sure the request really comes from you, we send a code to it and ask you to read it back to us. Then we delete the account and tell you it is done.

• —Your sign-in: your phone number and PIN (parents), or your email, password and any backup phone (visitors), and the link to your Google account if you used one
• —Your name, and for visitors your photo — unless a school keeps it in its record of a visit you made
• —The phones registered to receive your notifications, and the notifications sent to you
• —Your links to your children, and any visit requests that have not yet happened

Some records are the school’s, and the school may be required to keep them. Deleting your sign-in does not delete:

• —Your child’s attendance, fees and other school records
• —The school’s log of visits that took place — who came, when, who they saw, and the photo taken for it
• —Records the school keeps about its own staff

These stay with the school, under its own rules. To ask about them, contact the school directly.

A staff account, a student’s record, and a parent’s link to a child are all managed by the school. Ask the school office: it can remove a person from its active roll, which also stops their card and their access. Their history is kept by the school, as a register has to be.

A school’s Admin can ask us to close the school’s GatePass account. Once we confirm the request, the account is closed — nobody can sign in, the gate stops, and parents no longer see the school — and every Admin and the Headteacher are told by email at each step, so a request nobody at the school made is caught. We are required to keep the school’s records, so they are kept locked, and the account can be restored if the request was a mistake.

Write to hello@gatepasshq.com. Our Privacy Policy explains what GatePass holds and your other rights.