For parents

You are not getting notifications

The four causes, in the order worth checking.

1Check notifications are allowed for GatePass in your phone’s settings. This is the cause most of the time, and phones sometimes turn them off during an update.
2Check your phone’s battery saver. Aggressive power saving stops apps receiving anything in the background.
3Open the app and check your child is listed. If they are not, the school has the wrong phone number for you.
4Check with the school that your child is actually being scanned. If the card is not being scanned at the gate, there is nothing to tell you about.

Notifications arrive when the gate phone has a connection. If the school’s network was down at the time, the message arrives when it comes back, carrying the real arrival time.

Get the app and find your child

Signing in with your phone number, and what happens if your child is not there.

What you see, and what you do not

Your own children only — and nothing about anyone else’s.

Ask to visit the school

Requesting a visit, and arriving with a pass already on your phone.

Did this not answer it? Tell us what happened — we would rather fix the guide than answer the same question twice.