For parents

Ask to visit the school

Requesting a visit, and arriving with a pass already on your phone.

Ask for a visit from the app: who you want to see, and when. The school approves it, moves it, or declines it, and you are told either way.

Once approved you have a pass on your phone. The gate scans it when you arrive, so reception already knows to expect you and you are not kept at the gate explaining yourself.

Get the app and find your child

Signing in with your phone number, and what happens if your child is not there.

What you see, and what you do not

Your own children only — and nothing about anyone else’s.

You are not getting notifications

The four causes, in the order worth checking.

Did this not answer it? Tell us what happened — we would rather fix the guide than answer the same question twice.