A parent says they never get messages

Work out whether it is the number, the phone, or the scanning.

1. 1Open the student’s record and check the guardian phone number. A typo here is the most common cause by a distance.
2. 2Check the child is actually being scanned in the mornings. If the arrivals are being recorded by hand, or not at all, there is nothing to send.
3. 3Ask the parent to check notifications are allowed for GatePass on their phone, and that battery saver is not blocking it.
4. 4Check the parent has actually signed in to the app. A number on file is not the same as an app installed.