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When something is wrong
Two screens show different numbers
What to check before assuming a bug.
Counts on different screens are asking slightly different questions, and the difference is usually real.
- The live roll counts who is on school grounds now. The register counts who arrived today — a student who went home early is in one and not the other.
- Children away on a trip are on the emergency roll but not at the gate.
- A gate phone that has been offline has not reported yet. Its scans appear when it syncs.
If the numbers still do not reconcile after allowing for those, tell us — that is worth looking at.
More in when something is wrong
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