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When something is wrong

Two screens show different numbers

What to check before assuming a bug.

Counts on different screens are asking slightly different questions, and the difference is usually real.

  • The live roll counts who is on school grounds now. The register counts who arrived today — a student who went home early is in one and not the other.
  • Children away on a trip are on the emergency roll but not at the gate.
  • A gate phone that has been offline has not reported yet. Its scans appear when it syncs.

If the numbers still do not reconcile after allowing for those, tell us — that is worth looking at.

Did this not answer it? Tell us what happened — we would rather fix the guide than answer the same question twice.